Bi-lingual Interview Specialist

Job Title: Bilingual Interview Specialist – English/Spanish
Department: Contact Center
Reports To: Operations Supervisor
FLSA Status: Full-time; Non-exempt
Salary: Hourly rate + shift differentials + monthly incentives + benefits
Job Code: IS

JOB DESCRIPTION
As an integral part of our call center team, you will answer inbound employee assistance-type calls from employees of our Fortune 500 client companies. Interviewers are responsible for accurately documenting these calls using PC and Windows-based applications. At The Network, we are dedicated to improving our customers' performance, which extends to helping each other achieve results. There will be times when we will be required to perform other duties outside of our competency profile as requested, directed or assigned in order to meet business needs, maintain high quality of service and uphold the mission and values statements of our company.

JOB REQUIREMENTS

• Minimum of six months customer service experience
• Call center experience preferred
• Ability to read, write and speak English and Spanish fluently
• Strong writing skills
• Ability to conduct a structured interview
• PC proficiency required; knowledge of Windows applications
• Minimum typing speed of 35+ WPM with 90% accuracy required
• College degree is a plus!

IDEAL CHARACTERISTICS

• Excellent grammar, spelling and writing skills
• High level of professionalism
• Pleasant and friendly phone presence
• High energy
• Team player
• Ability to ask detailed questions
• Strong commitment to quality performance

HOW TO APPLY
See instructions on our Career Fair page.

ABOUT THE NETWORK
For more than 25 years, The Network has helped clients collect information and address critical issues such as ethics, risk management, and service quality. The Network provides services such as hotlines, insurance claim reporting and employee communications to some of the world’s largest employers.

Our Atlanta-based company is financially solid and has a track record of successfully managed growth!

The Network is committed to equal employment opportunity. The company will not discriminate against employees or applicants for employment on any basis, including, but not limited to: race, color, religion, sex, marital status, national origin, veteran status, physical or mental disability, and/or age. If opportunities are currently not available, we will keep your resume and application on file for future opportunities.