Technology Driven Accuracy | NetClaim, from The Network, offers you industry-leading technology that delivers an exacting level of detail, enables clarification with the caller and allows for real-time updates. You can be confident you are gathering the most comprehensive set of data possible, reducing the time and cost necessary to process claims.
A Robust System
Our proprietary software provides access to the most powerful claim reporting system in the industry – and we continuously improve, revise and refine the system to remain at the forefront. We assure you and your clients a superior level of technology and save you the time and expense associated with building and maintaining the technology yourself.
Advanced 24/7 Contact Center
For reports made via phone, we combine advanced technology with experienced claim reporting specialists to assure you and your clients get the information you need. It starts with an Avaya telephone switch for superior call handling and 100% digital call recording to facilitate information retrieval and quality assurance. Expert-agent call routing automatically matches calls with the right claim reporting specialist, based on skills and availability.
Data Synchronization
Data Synchronization can vastly improve the accuracy and speed of claim reporting. Location data can drive critical reporting decisions, such as whether or not to take a claim, which lines of coverage are available and which questions to ask.
Up-to-the-minute information facilitates proper handling of incidents and enhances the claim reporting experience. We update data feeds several times a day to ensure every report is based on the most current information possible.
NetClaim ensures accuracy through: - Datafeeds that quickly and accurately pre-fill key information like location, policy, employee and vehicle information
- Dynamic interview assistance that provides step-by-step guidance throughout the call
- Real-time data integrity checks that compel adherence to client rules, ensuring that unique requirements are met
- Automated quality assurance that warns claim intake specialists of potential problems or missing information during the call
- Automatic targeting of “high-risk” transactions for supplemental review
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Exceptional Claim Reporting | | |
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