ReportLine Intake | The initial collection of information is a critical first step in investigating and resolving reports of misconduct. By introducing The Network’s ReportLine technology into your operations and providing a means to capture incidents from all sources, through phone, Web, and reports from managers, you can be confident your company is gathering the most comprehensive information possible.
- Customized Phone Intake, 24/7/365
For reports made by phone, we custom-build the interview format to meet your exact specifications, and we rely on a team of experienced, multilingual interview specialists to conduct the interview, producing a highly actionable report – the highest in the industry.
Exacting recruiting practices allow us to identify the most skilled candidates for our contact center, and a rigorous training program ensures a high level of expertise and professionalism starting with the very first call.
Sophisticated call-routing technology and intelligent forecasting and scheduling software have produced a results-driven contact center team with the longest tenure and training in the industry.
- Easy-to-Use, Web-Based Intake
The Network also offers 24/7 access to a secure Web-based intake option that offers the same degree of customization and reliability. Web intake forms can be customized to reflect company branding standards or to blend seamlessly into an existing landing page or intranet site. You can even include a location database to ensure accuracy.
Stakeholders with supporting evidence can seamlessly add attachments to Web reports to aid in investigations. Excel spreadsheets, Word documents, JPEGs, PDFs - even MP3s are just a few of the document types that can be added.
Scripted reports, combined with applicable branching and data validation, ensure that required fields are fully populated and the resulting report is complete and accurate. Upon completion, users receive a unique reference number as a means for following up on the report.
All Web forms run under Secure Socket Layer (SSL) certificates to assure that sensitive data is not compromised.
- Multiple Intake Options, One Reliable System
ReportLine also offers access to reporting via fax and mail. Regardless of intake mechanism, all reports interface directly with The Network’s ReportLine system providing a single secure repository for all of your hotline information.
Industry-leading security and operational processes ensure data will not be compromised and that programs will operate smoothly 24/7. Our system is rated “A – Highly Secure” by Foundstone, and Safe Harbor certification and SAS 70-Type II certified business operations ensure operational integrity.
- ReportLine Web for Managers
To better ensure your organization captures all incidents and better mitigates risk, The Network offers a system that allows frontline management to easily document reports made through internal channels.
ReportLine Web for Managers is a designed specifically with frontline managers in mind allowing them to capture all critical incidents, regardless of the source of the originating report, in one central repository and giving you complete insight into what is taking place across your organization. To learn more about how this tool can help your organization better identify trends and shape patterns of behavior, click here. |
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