The Network :: ServiceQuality

Customer Experience Management
Today, businesses have to work harder than ever to ensure superior customer service at every touch point in the customer experience. ServiceQuality from The Network helps you look beyond the transaction and focus on the systemic issues in your supply chain to build positive customer experience and retention.

With ServiceQuality, you can collect comprehensive data about your customers’ experiences, analyze trends, document outcomes and manage issues across your organization, all while maintaining the positive experience associated with your service brand. We offer:

Industry-Leading Reporting
We offer a level of data collection that is unsurpassed in the industry. Scripting and dissemination rules are customized to meet your exact specifications and then programmed directly into our system to capture detailed information about your customers’ experience. Find out more.

Centralized Case Management
Our customizable case management system helps you manage and prioritize the issues facing your organization. From initial notification to final resolution, you can track challenges across your supply chain and introduce positive enhancements at any stage of the customer interaction. Find out more.

Comprehensive Data Collection
Our secure reporting portal offers instant access to critical information that will help you to identify trends and implement change to enhance your customers’ experience and build customer loyalty. Choose from a library of standard reports or build your own report based on multiple data points. Find out more.

With more than 25 years of experience helping customers gather critical information, we understand the need to be an extension of your service brand. Our U.S.-based employees regularly undergo rigorous training to assure the highest standards of customer care. Whether data collection takes place telephonically or via the Web, you can be assured of a positive experience for your customers and comprehensive data collection for your organization.

Contact
The Network, Inc.	Sales Inquires
333 Research Court	Media Relations
Norcross, GA 30092	Partnering Opportunities
Phone: 800-253-0453	Employment
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