Comprehensive Data Collection To Effectively Gauge Your Customers’ Experience |
Capturing the information critical to your organization is key to understanding – and responding to – underlying customer experience issues. The Network combines experienced, multilingual interview specialists with advanced technology to ensure you get the information you need.
- Customized To Meet Your Needs
With ServiceQuality, the data collection and dissemination rules are built to your exact specifications and programmed directly into The Network’s logic engine. As a report is made, the dynamic system continuously adjusts, based on the rules you determine, to ensure that no data is left un-captured.
- Offering a First Line of Response
The system allows for first-line resolution to control and manage your response, if desired. Coupons, codes, next-step instructions and more can all be managed by the system and controlled by the parameters you define. Event type, severity, frequency or any other variable you deem necessary can inform the response and the method of delivery.
- Instant Dissemination
Once collected, report data is automatically disseminated to the recipients you designate and captured in The Network’s centralized case management system. The reports can be sent immediately and simultaneously to different departments within your organization, based on the criteria you specify, or you may access and view the data through the case management system.
- Preserving Your Brand
With more than 25 years of experience helping customers gather critical information, we understand the need to be an extension of your service brand. Our U.S.-based employees regularly undergo rigorous training to assure the highest standards of customer care. Whether data collection takes place telephonically or via the Web, you can be assured of a positive experience for your customers and comprehensive data collection for your organization. |
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